Interaction Design

Diploma in Information TechnologyInteraction DesignInstruction for CA3 Individual AssignmentApril 2021 SemesterAssessment100 Marks. (This assignment constitutes 40% of the overall assessment.)Case Study:Technology is part of our day-to-day life that we heavily depend on. Our smartphoneis one example of such technology that we use and check every day. A range of mobileapplications that brings convenience of service, all at the palms of our hands. For aninstance, ordering food using delivery applications, getting a cab using ride hailingapplications and doing our grocery shopping through an application. The level ofservices can be accessed anytime anywhere through the advancement of technology,which will only be further imprint in human lives.The Singapore government has always been up to speed towards technologyadvancement and welcomed the idea of using every possible technological way tofurther community, work, society efficiency and effectiveness. The government havepushed multiple initiatives towards technology, and one that is large in scale, is theServices 4.0. Service 4.0 is derived from previous phases 1.0 to 3.0, that have alreadymet and achieved its milestone. 1.0 is the era of manual services, 2.0 is efficiency ofInternet-enabled services, 3.0 is the use of self-services enabled by mobile, wirelessand cloud technologies.In phase 4.0, the government envision seamless services that are end-to-end,frictionless, empathic and which anticipate customer needs using emergingtechnologies. That is the vision for Singapore’s digital economy articulated in theServices and Digital Economy (SDE) Technology Roadmap, launched in late 2018.“Depending on the type of services offered and customers’ preferences, someorganisations may choose to keep part of their products or processes at various levels,or provide Services 4.0 selectively. What is important is to figure out where this makessense and decide deliberately, based on the potential and relevance of newtechnologies.”